November 10 - 11, 2021
Ritz Carlton Hotel, Toronto

Conference Highlight Video

  • November 10 - 11, 2021
  • Ritz Carlton Hotel, Toronto
  • 181 Wellington Street West
  • Toronto, ON, M5V 3G7


Next Generation Workshop

(Open to ALL member and non-member carriers, sponsors and supplier members.)

Click Here to view/download/print the full Workshop agenda.

Building on the success of The Humphrey Group leadership certificate program for the next generation, OTA has partnered with Performance Coaching Inc. to deliver a new workshop to compliment its leadership development program. Performance Coaching Inc. is an organization solely committed to equipping managers and individual contributors with the skills, tools and mindset of world-class coaches. Performance Coaching Inc. was founded by Dr. Peter Jensen (one of last year’s conference speakers).

This year, OTA and Performance Coaching Inc. are presenting a two-day workshop on “Coaching for Challenging Conversations”. The workshop will help participants harness the positive aspects of conflict while keeping their emotions under control.

The Coaching For Challenging Conversations program comprises three elements that incorporate self-awareness, new skills and tools and built-in accountability and support. During the workshop, participants complete the Thomas Kilman Conflict Management Instrument to better understand their personal tendencies in conflict situations. This self-awareness informs the ares of focus during the workshop.

The workshop guides participants through a comprehensive model for holding effective confronting conversations, beginning with a structure for the conversation itself and then moving into the skills needed to prepare yourself to handle the emotions that inevitably arise.

Practical model for ‘real’ confronting — emotions will be presented. While many programs provide a model and tools for structuring a confronting conversation, these skills are useless if you can’t keep emotions under control and access the skills you’ve been taught when it counts.

This workshop is suitable for individuals who have completed the OTA Leadership Certificate Program or taken on a more pronounced leadership role in their organization and would like to enhance their conversational and management skills.

Workshop Facilitator:

Gary Watanabe is a lawyer, an instructor at Queen’s Smith School of Business, an inspirational speaker and holds a Masters Degree in Sport Psychology. Most of all, whether he’s on the pool deck, in the classroom, or at the lectern, Garry is the consummate coach.